BUILD STRONGER RELATIONSHIPS FROM THE VERY FIRST INTERACTION
Amelia is revolutionary. Unlike the traditional AI methods of connecting with clients, Amelia is trained to actually comprehend and react accordingly. Many people make the mistake of assuming there is only a subtle difference between the concept of “classifying” and “comprehending” when it comes to AI assistance. In fact, the difference in semantics is profound, and comprehension is the key to a successful and helpful interaction between Amelia and the potential client, making it a more pleasant and knowledgeable experience for all parties involved.
CORE SKILLS
Affective Memory
Amelia uses state-of-the-art Affective Computing and Sentiment Analysis techniques to continuously model users’ emotion, mood and personality.
Episodic Memory
Episodic memory provides Amelia cognitive access to previous conversations and allows her to assist human colleagues with recommendations, based on the collective experience of human agents.
Process Memory
Amelia can dynamically navigate business process flows, without having to follow a step-by-step process, to achieve a desired outcome. This allows her to jump from one subject to another during conversations with users.